Frequently Asked Questions
Orders & Purchases
Q: How do I place an order?
A: You can browse and purchase our collections directly on our website. Simply select your desired items, add them to your cart, and proceed to checkout.
Q: What payment methods do you accept?
A: We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options.
Q: Can I modify or cancel my order after placing it?
A: Orders are processed quickly to ensure fast delivery. If you need to make changes, please contact us immediately—we’ll do our best to assist.
Shipping & Delivery
Q: How long does shipping take?
A: Delivery times vary by location. Standard shipping typically takes 3-7 business days, while express options are available for faster delivery.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
Q: Can I track my order?
A: Yes, once your order ships, you’ll receive a tracking number via email to monitor its status.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in their original condition. Please refer to our Returns page for details.
Q: How do I initiate a return or exchange?
A: Visit our Returns Center or contact our support team for instructions. A prepaid return label may be provided for eligible orders.
Product Care & Warranty
Q: How should I care for my jewelry?
A: To maintain its luster, avoid exposure to harsh chemicals, perfumes, or water. Clean gently with a soft cloth and store in a dry place.
Q: Does my jewelry come with a warranty?
A: Yes, we offer a limited warranty covering manufacturing defects. Please check the warranty terms for specific coverage.
Authenticity & Quality
Q: How can I verify the authenticity of my jewelry?
A: All our pieces come with a certificate of authenticity. If you have concerns, contact our support team for verification.
Q: What materials are used in your jewelry?
A: We use high-quality metals such as sterling silver, 18k gold, and ethically sourced gemstones.
Customer Support
Q: How can I contact customer service?
A: For assistance, visit our Support Center or submit a request through our online form.
Q: Do you offer repairs or resizing?
A: Yes, we provide professional repair and resizing services. Contact us for details and pricing.