Returns & Exchanges
We want you to be completely satisfied with your purchase from saleluxuryjewelry.com. If for any reason you are not happy with your order, you may return or exchange it within 30 days of delivery.
Return Policy
- Items must be returned in their original condition, unworn, undamaged, and with all tags and packaging intact.
- Personalized or engraved items cannot be returned or exchanged unless there is a manufacturing defect.
- Returns must be initiated within 30 days of delivery. Late returns will not be accepted.
How to Return
- Visit saleluxuryjewelry.com and log in to your account.
- Navigate to your order history and select the item(s) you wish to return.
- Follow the instructions to generate a return label.
- Pack the item securely and attach the return label.
- Drop off the package at your nearest shipping carrier location.
Refunds
- Once your return is received and inspected, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method. Shipping fees are non-refundable.
- Exchanges are subject to product availability. If the desired item is out of stock, a refund will be issued instead.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately via the support page on saleluxuryjewelry.com. We will arrange a replacement or refund at no additional cost.
International Returns
Customers outside the region may be subject to customs fees or import taxes, which are non-refundable. Please check your local regulations before returning an item.
For further assistance, please visit our Help Center on saleluxuryjewelry.com.